Employees and mobile
Passenger feedback and satisfaction
Employees rate their trip in the portal in a few seconds. Anonymous ratings and comments, line / vendor / driver satisfaction, low-rating alerts and a vendor scorecard.
Feedback straight from the people who ride
In the passenger portal, a "Rate your last trip" card appears after a trip the employee took. It takes a few seconds:
- Overall rating: 1–5 stars
- Optional topic ratings: punctuality, driving, cleanliness, driver courtesy
- Issue tags: late, came early, skipped the stop, crowded, dirty, air conditioning / heating, unsafe driving, rude behavior, route, or thank you
- An optional short comment
Only people who took the trip can rate it: those with a recorded boarding or who were expected passengers on a completed trip. Someone who said "I won't ride today" or did not board cannot rate that trip; each trip can be rated once and within the period set by the organization.
Anonymous and reliable
Ratings are anonymous on management screens; who gave which rating is not shown. Personal information is kept only to prevent the same trip from being rated twice. This lets employees share their real experience without hesitation.
Management screen
Operations → Passenger feedback:
- Average rating, number of ratings, response rate and the share of low ratings (1–2 stars)
- Topic ratings and the most frequently reported issues
- Breakdown by line, vendor and driver (driver averages require at least 3 ratings)
- Comments and issue reports; filters by line, issue type or low ratings only
When low ratings on the same line, on the same day and in the same direction reach a set number, the responsible people are notified, so problems are spotted before they grow.
Vendor scorecard
Alongside trip completion, punctuality, incidents and cost, the vendor performance report also includes passenger satisfaction (average rating and number of ratings) and, if the driving safety module is enabled, the safety score. Vendor reviews rest on a single table.
Tailored to your organization
- Rating window (how many days after the trip)
- Whether comments are allowed
- Low-rating alert threshold
- Retention period for ratings
Frequently asked questions
Do employees have to rate every trip?
No. Rating is optional; the card appears in the portal and employees can give a rating if they want.
Can management see who wrote a comment?
No. Management screens and reports are anonymous; you can see which trip and line a comment belongs to, but not who wrote it.
Do vendor representatives see the ratings?
They see only the ratings for their own company's trips, and these are anonymous too.
When does a low-rating alert arrive?
When the number of 1–2 star ratings on the same line, day and direction reaches the threshold set by the organization (3 by default), once for that trip.